Bobby's Pit Stop

  • 4.8 of 5 stars
6 reviews

1655 Commercial Way, Santa Cruz, CA 95065, us

(831) 476-4476

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Offers loaner cars
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.8/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Dec 19, 1999
I drove a Ford Bronco, and now I drive an Expedition. I need this type of vehicle to tow my horse trailer, and I made it clear that I need my vehicle to be as mechanically sound as possible, to avoid any potential road breakdown, particularly while towing horses. They understood and catered to my paranoia, and I (knock on wood) never have had a breakdown while towing. They have fixed every problem promptly, professionally and well, and their prices are quite reasonable, especially when compared to the dealer.
Jul 12, 2000
  • N/A
Very good shop for smog check
Jun 01, 2005
As a female first time car owner (used Ford Tempo) they have made my visits relatively painless. They are courteous and prompt and patient with an obviously clueless (but well meaning) customer. I have been quite satisfied with my experience there – though I have no other experience to base it on except horror stories from friends.
Feb 03, 2007
The ONLY place to go for smog checks!!! If you don't pass, you don't pay, and they go the extra mile to make your car pass.
Aug 25, 2007
Bobby, John and all of the crew have been so incredibly helpful, attentive, highly skilled, and believe it or not, run the business from their hearts. Deeply personal and committed to each individual customer. And this doesn't even cover their vast knowledge base. Beyond highly recommended (and referred!)
Sep 09, 2011
I can't recommend this shop more strongly! I've been taking our cars there for several years. They are professional, communicate very well, and do quality work on time. But I am most impressed with how they stand by their work! Two years ago they replaced a rear wheel bearing and hub. That wheel bearing recently failed and resulted in damaging the hub and disc rotor. It was a quality part, just my bad luck. Even though the work was well beyond the warranty period they offered to make all the necessary repairs at no cost! Wow - in this day and age how often do you experience that! Thanks Bobby's Pit Stop, you guys are great!

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