San Jose Generator & Starter

  • 5.0 of 5 stars
2 reviews

40 San Jose Ave, San Jose, CA 95125, us

(408) 293-2200

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Apr 13, 2004
On three separate occasions San Jose Generator and Starter Exchange has saved me a bundle. First, I misdiagnosed the unfamiliar squeal of a slipping flat drive belt and assumed failure of the front bearing of an alternator on a Toyota MR2. Second, an authorized Buick dealer stated that an alternator was defective and should be replaced. The delay in delivery of a replacement to the dealer led me to take my business to San Jose. The problem proved to be merely a cracked V-belt. The third time, after replacement of a failing battery, the agent of a major retail chain [Sears] stated that a diode had failed and that the entire alternator should be replaced. In all three cases San Jose Generator and Starter Exchange tested the alternators, found them to be operating perfectly, and declined to accept payment for their diagnoses. In each case I insisted on paying something, a mere token compared to the proposed charges of other, less competent or honest agencies. I wish there were some way to pay back the white hats. Does anyone have any suggestions? Tom Rudy tomrudy@comcast.net
Nov 01, 2008
I suspected my starter was crapped out, so I called them. Over the phone he described my problem exactly. He asked, "Does it click a few times before it works? Has it been getting worse recently?" Both questions I answered in the affirmative so he said, "Yep, you need a new starter". I asked if I could just bring the car in and have it fixed while I waited and, after checking the model/year/engine, he said, "No problem". I was in and out in about 1 hour I consider the $142 total bill rather painless. Nicely done.

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