John Bascom Automotive

  • 3.9 of 5 stars
5 reviews

1305 S Bascom Ave, San Jose, CA 95128, us

(408) 292-1200

Email: 

Website URL: 

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Hours
 
Specialties
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Oct 13, 2004
John's a truly competent auto technician and seems to pass that level of competence to his crew as well. I have recommended them to all of the family and friends. And everyone has been taken in by their candor and honesty.
Mar 13, 2007
John's is a shop of integrity. Not only do they get the job done.... they follow through after. I can call them and pull on their ear if I have a question and I don't get the run around. They try to be as accomodating as possible. Above all they know what they are doing and I would reccommend them to family, friends and even "enemies".
Aug 22, 2008
Always quick and honest. Just do the work you ask and don't try to pile on the extras. They always give you a good straight answer.
May 18, 2009
  • N/A
I've been using John's for over 10 years, and they have always done a great job. Not always perfect on the first try, but they always make it right.
Apr 13, 2011
I brought my Ford F150 in to get smogged, because I read about how great John's was. Right away, things seemed a little off. After John started working on my truck, a couple other mechanics came over and started crawling all over the engine compartment and under the truck. They then came back, told me I had illegal headers that needed to be replaced, and that I had an exhaust leak which I know I didn't because I do a lot of my own work, and I never smelled exhaust fumes while driving. They tagged my truck as a gross polluter and told me it would cost $150 to diagnose the problem. I told them they were crazy, I never had an exhaust leak and that my headers were CARB legal in CA. As I was leaving, one of the mechanics said he needed to tighten something up that they had checked during the test (I thought nothing of this at the time). I checked around with some more people I know and took my truck to another shop. In the interim, I noticed that there was a very strong exhaust fume smell that started shortly after leaving John's as well as a noticeable increase in engine noise. At the new shop, they checked the number on the headers and verified that they were legal; they discovered that a bolt from one of them had been removed (like I said I know they were all there and that there was no exhaust leak, I had just done the plugs two weeks before). So yes, I needed two new catalytic converters, but the additional money I had to pay to change the exhaust manifold gaskets was pretty substantial after machining and everything. I would not recommend them. If you check YELP! you will see that there are MANY other people who have had similar interactions.

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