Pacific Auto Care

  • 4.7 of 5 stars
1 reviews

901 Pacific Ave, San Francisco, CA 94133, us

(415) 986-3960

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jun 05, 2008
One Saturday afternoon, on the way back from IKEA to the city, my oil gauge drops to zero in the middle of the bridge. Even though no oil light went on, I freaked out. We carefully drove to our house and started to look for help. By now it was 5.00 pm ... as we needed the car on Sunday, our mood became grimmer and grimmer as all of the places we called were closed. My wife remembered Pacific Auto Care on Pacific street in Chinatown so I took the bike to go and check it out. Raymond was still there and told me to bring the car by right away. When my wife arrived with the car, he took one look under the hood and diagnosed a faulty oil pressure sensor. He immediately went to the phone and called around, finding a Kragen Store carrying the part. He told me to get the part and come back; he'd wait. And he did. I came back around 7.00 ... he fiddled it in, everything worked fine. Then, AFTER ALL THE WAITING, AFTER IT BEING PAST 7.00 PM ON A SATURDAY NIGHT, HE INSISTED ON CHARGING ONLY ONE HALF HOUR OF LABOR. It took my wife and myself some serious effort to convince him to charge at least one hour for saving our weekend, staying open etc. and as I had at least expected an oil pump exchange or something similar. Two months later, I brought the car back for an oil change and a basic tune up ... he provided a reliable estimate, and kept calling to keep me in the loop with the progress. After all was done, we had performed a major tune up (I missed one before) and it cost me less than half that I would have paid anywhere else. The car was afterwards running like a champ ... I am not affiliated with him or have any other interest in promoting him besides th fact that his garage delivers an excellent service for an amazing price .... and he deserves all the business he can get.

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