Best Quality Auto Diagnostic and Repair Service

  • 4.9 of 5 stars
5 reviews

5756 Autoport Mall, San Diego, CA 92121, us

(858) 623-0450

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 06, 2006
My car was making an awful sound, and a friend recommended this place. They took a test drive immediately when I brought the car in, diagnosed the problem, and had the car up on a lift within 10 minutes of my arrival. Then they showed me the bent axle, and explained why what the problem was, how it made the sound, etc. I'm a woman, and I really appreciate it when a repair shop still assumes that I want to understand the problem. The next day they called with an estimate. I checked with my brother to see if the price was good, and he said Yes! When I picked up the car, it turned out I had misunderstood, and the cost was $100 less than I thought! They had the car repaired and ready to go within 24 hours of me bringing it in, even though they had to wait for the part to be delivered. When I picked up the car, they showed me some other unrelated things they had noticed, but didn't try to push me into getting them fixed right away -- more just to let me know. They also rotated my tires (for free) because they noticed it needed doing. So nice! When I took the car, the owner told me to call and confirm that the sound was gone. And here's the best part -- after I picked up the car, they called the next day and asked if I could stop by at my convenience. When I did, they presented as a gift a little model of a 1967 Cougar that I had admired in their display case! Okay -- I can't guarantee everyone will get a little toy car... but Wow. Nicest people ever -- what a relief to find a fast, dependable auto shop!
Jun 25, 2008
We just moved to San Diego from Texas and I needed to get my car 'checked' out.It hadn't been serviced for awhile and needed a good 'once' over. My car has 113000+ miles on it and I wanted to ensure I wasn't overlooking something major. This shop experience was the BEST ever!!! Edgar the Mechanic and Donna the receptionist/Mechanic's assistant made the experience EASY..... Within 10 minutes my car was up on a lift and Edgar was walking through all his findings. Donna was out their too, documenting the condition of all the key systems, including tires... Edgar explained the overrall condition and helped prioritize the repairs too. No pressure...No extra services I didn't need. Just honest explanations and a list of what types of things I could repair now and what I could 'wait on. I received an honest/reasonable quote and a realistic time for completion.... I will be recommending them to everyone!!!
Sep 20, 2010
It's not easy to be a mother of a young woman who has driven cross country for a summer job and calls home to say there's something wrong with the car. That was my situation when my 17-year-old was in San Diego this summer. Thanks to Car Talk for finding Donna and Edgar. We talked East Coast-West Coast about the Saturn, and they diagnosed it properly. I was grateful to hear about the absolutely first-rate way that my daughter was treated, lots of information provided, respectfully, so now I'm a believer not just in their shop, but in basic decency. It would have been so easy to rip off two young women, far from home and uninitiated in car mechanics. My daughter was shuttled to and from work, while they worked on fixing the legitimate things which needed attention, NOT the list of bogus, high price fixes, suggested by a chain service, for which they were charged $120 just for diagnostics. As a courtesy, I was also kept in the loop by phone, long distance. The girls drove cross country home, confident that the little Saturn wouldn't fail on them, making it back safely. This is one grateful mom who is thankful for competent, honest people. Thanks, guys!
Aug 20, 2011
I located them via Cartalk.com. I am very pleased with my experience with the car repair shop. They are very competent, friendly, helpful, and the place is very clean. I do recommend them strongly and will use their service again.
Jan 22, 2012
  • Bibbie
I found this mechanic through Car Talk and am very pleased. I am a senior single lady and I feel very comfortable bringing my car to this family run business. Please try them. I am impressed and highly recommend.

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