Avenue Auto Service Incorporated

  • 4.9 of 5 stars
4 reviews

1600 Industrial Rd, San Carlos, CA 94070, us

(650) 591-0381

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Oct 31, 1999
They have had a couple of opportunities where they could have screwed us, but they didn't. One example: we changed our own battery, but one of the posts had a plastic cover on it that was the same color as the post,so we didn't see it. Needless to say, the car wouldn't start. We had it towed there, thinking our electrical system was all messed up. They found our problem,and didn't charge us anything for the time. That's honest in my book.
Nov 13, 2000
I found them by accident - called AAA for a pick-up and they responded. There were several times when I thought something BIG was wrong with the car, and was happy to hear that it was relatively minor and relatively inexpensive. When my air conditioning went out (the car is 8 yrs. old) they tried an inexpensive fix first. When it was clear it neede replacing, they were APOLOGETIC and have since done a regular maintenance job at a discounted price because I had spent that money there. They are responsive and very honest. I am glad to have found them. Bruce, the service manager, is a good guy - polite, explains the problem, acts decisively.
Aug 05, 2006
In my experience Avenue Auto is a well-managed shop that gives great service at a consumer-friendly price. The shop is big enough that they have several mechanics and a bunch of service bays, and they also do towing and body work. It's always the same friendly staff at the service manager desk. For old (pre-1990's) clunkers with special needs, I'd rate them only as "fair." But for reasonably up-to-date cars they are excellent. I take all my family's late model American & Japanese vehicles there for servicing and repairs and am always happy.
Jan 27, 2011
We have dealt with this shop for over 30 years for both body and mechanical work. They are always willing to explain what they think the problem is and do not try to tack on extra work. Prices are in line with other local shops and much less than dealers. Work is high quality and finished on schedule. And they'll give us a ride.

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