The Car Czar

  • 4.0 of 5 stars
7 reviews

2301 El Camino Avenue, Sacramento, CA 95821, us

(916) 481-5133

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
4.0/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
3.8/5
They treat male and female customers in the same manner
4.5/5
They are always honest
3.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Aug 22, 2008
  • N/A
I liked the service and the friendliness of the staff.
Sep 19, 2003
Doug the owner is an ASE certified as are all of his mechanics. He is on a local newspaper, TV and radio station and gives informative (and sarcastic <at the same time>) answers to questions posed. He is troubled by problems that he (or his mechanics) can not solve on the 1st try; if he can not fix it he does not bill you.
Feb 21, 2007
Good guys and speedy service. The owner is a bit full of himself but just ignore him!
Sep 12, 2007
The service mgr(s) are helpful in assisting with the problem and are prompt to assign a mechanic.
Nov 07, 2011
Jul 27, 2011
We have a 2003 Mazda MPV that had an engine light on at 76000 miles. This engine light was persistently on, and they tried multiple times to diagnose it and repair it unsuccessfully, meanwhile telling us each time the car was fine and safe to drive. We took the car to Utah from Sacramento, and the engine seized catastrophically about 80 miles from our destination. When confronted with this, they denied having anything to do with it even though they removed the engine to perform repairs. The local dealer said a bolt was loose, but could not diagnose a problem without tearing apart the engine. The owner, Doug, was rude and refused to repair and we ended up spending an additional $2000 to fix the car with a replacement engine on top of the $1500 already spent.
Aug 12, 2011
I had a 1993 Mercury Cougar XR-7 that they kept running until I had to sell it when I was having to go to the local pick and pull yard to get parts (that gets old in a hurry). The first time I took the car to them with a problem was when the local Mercury dealership threw up their hands in defeat that they couldn't fix the problem (after charging me about $4,000 in repair bills). Doug diagnosed the problem as a plugged filter, replaced it at a nominal cost, and the car worked fine. I was a customer of his from then on and never regretted it. He also kept my late wife's '89 Cougar going too until it was totaled in an accident. To my way of thinking, he is one of the last of an old breed of auto mechanics who do good work at a fair price and are honest.

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