Duncans Automotive

  • 4.5 of 5 stars
2 reviews

7366 Auburn Blvd, #3, Sacramento, CA 95610, us

(916) 726-8473

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Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Radiator work
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.5/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Mar 26, 2002
John Duncan has cared for several of my vehicles for about 15 years. He is always very courteous, very respectful to my wife & 2 daughters when they need assistance. He keeps a super clean shop area, all tools are clean and organized properly and customer service counter and waiting area is always freshly supplied with complimentary coffee, drinks, and current reading material. John and his staff are uniformed, well groomed, very conscientious when stepping in & out of customer vehicles, and his mechanics follow his policies and procedures closely. The rates are upper mid range+, but the honesty/integrety level of his business more than make up for any doubt I might have. John & his crew get a "High-5" from my family.
Oct 11, 2008
Our Mazda 626 had a torn CV boot and an A/C problem. They diagnosed the problem and set to work. They had a discount deal with a rental car company and drove me to it. The A/C problem was more involved than initially thought. Though it took longer than expected (3 days), they kept me apprised of newly discovered problem and their attempts to fix it. Though the cost was more than expected, in their favor, I have to say that considering everything involved, they bent over backwards working the pricing and throwing in "extras", making the overall deal more than reasonable. I was most impressed by their attitude of friendliness, professionalism and their eagerness to "do right" by the customer in an extraordinarily difficult situation. I will definitely give them my return business.

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