Japan Automotive Specialists

  • 4.7 of 5 stars
7 reviews

2023 Q St, Sacramento, CA 95811, us

(916) 441-0707

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.7/5
Their repair price is reasonable
4.1/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
3.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jan 12, 2000
At the recommendation of friends (who also keep cars forever), we started taking our 87 Camry wagon to Japan Automotive after its' first 100k. Now, after 306K, the car runs like new, is 100% reliable and all, we believe, because Paul is meticulous about thoroughly checking all systems on the car, notifying us of potential problems, (and perhaps most important), notifying us of possible economies, e.g., every other timing belt change is a good time to change water pumps. Because of Japan Automotive's excellent reputation (winner of recent city poll on best Japanese Auto Repair Shop), appointments are a must unless there is a real emergency. Everyone that we have ever sent to JAS has become a permanent, extremely pleased customer.
Jul 07, 2000
Hard to answer the questions because I've never had a problem with them because they take care of my car so well. Sometimes I ask them (Paul and his cousin) to look at something I think might be wrong. When I pick up the car, they tell me the truth (usually nothing is really wrong). The reason I know is because if they weren't honest, they could tell me something IS wrong and would charge to fix "IT." They've been taking care of my cars (both Toyotas) for six years. They have low overhead because they don't have a "fancy" shop (waiting rooms and such). They've been at this location for over 20 years. I recommend them to everyone with a Toyota. I was so glad to see someone else had recommended them already. By the way, love your show. I listen to you every Saturday morning.
May 14, 2002
The most honest guys in the auto repair industry I have ever come across, no if's and's or but's about it!
Jun 11, 2002
When I had a Mitzubishi Colt wagon with a bad water pump, Paul apologized(!) for the price of the part. I have never been disappointed in the service I have received from Paul & Lucky. I have been a satisfied customer for over 20 years.
Nov 12, 2004
The first time they claimed to only have a larger (and more expensive) than needed battery for my car. The second time they were overpriced but when I talked to them about it, they lowered their quote. I wondered why they didn't offer me the lower price in the first place. I just left feeling like I was taken advantage of.
Jun 28, 2006
I have taken my camerys to them for over 20 years and have never had a bad experance. You can make an appointment for service and always get the car back when they say. They do not open on weekends and close at 5 PM
Jan 09, 2009
Paul and Steve (Lucky's son) are great. They appear to have a very dedicated customer base, and I'm part of it. I take two cars there - a 1995 Nissan Maxima, and a 1995 Honda Civic, each with about 170k miles. Whenever I pick up a car, I receive a detailed, layman-friendly explanation of the work performed. If a part has been replaced, Paul usually gives a hands-on demonstration of how it's supposed to work and how it failed, and then hands the souvenir over (I think I still have a solenoid valve from my evaporative emissions system in the trunk of my car). The two of them are friendly, courteous, competent, and timely. When repairs are required, I'm always given two or more options for the part manufacturer/price. I concur with a previous review regarding their meticulous inspections of most vehicle systems. It is notable that this shop's diagnostic computer can't read every code from Nissan - I typically have to take my car to the dealership if my check engine light goes off in order to determine the cause.

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