Ottwells Auto and Tire Care

  • 5.0 of 5 stars
1 reviews

7304 Indiana Ave, Riverside, CA 92504, us

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Apr 09, 2002
When you go to Otwell's, you feel like family. They are incredibly honest and aren't out to make a fast buck. It's a family owed and operated company. Jim Otwell and a few other mechanics do the work on the cars and Jim's daughter works the front office. They are also true to their word. Recently, I had to take in our '98 Dodge Neon in because of a cracked donut and a huge oil leak. I dropped it off at 5:30pm Monday and by 11:00am Tuesday it was ready to go. Jim called me and gave me the amount it would cost. When I showed up to pick it up, I was told that Jim had misread one of the mechanics writing and had given me an amount quite a bit lower than it was actually supposed to cost. Instead of making me pay the entire amount, Jim only wanted what he told me on the phone. Plus, being a young woman, I always worried about being taken. With Jim, I know he will always treat me just the same as all his other customers...FAIRLY.

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