Hilltop Ford Lincoln Mercury

  • 2.4 of 5 stars
3 reviews

3280 Auto Plz, Richmond, CA 94806, us

(510) 222-4444

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
1.0/5
They are always honest
3.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Sep 25, 2008
I worked with one mechanic in particular, Paul Welches, and he was just great. He knows his stuff-- this guy is really a professional mechanic, not a parts changer-- and will stick with a problem until it is fixed. He is honest, keeps you in the loop, and he watches your back. I drove an hour and a half each way to have him work on my vehicle and it was very much worth it.
Nov 07, 2011
Apr 09, 2011
I was having intermittent trouble with my van starting, so I brought it in. They said they'd look at it for $180. Okay. They check it out for 5 minutes, and then tell me iI need a new starter. Okay. $770 was the quote they gave me. So, we are looking at a total of $1000 to diagnose and replace a faulty starter motor. Goodbye! I went to Kragen and bought a new Ford recommended starter for $150, and I had another shop put it in for $100. To replace a starter motor involves disconnecting the battery, loosening 3 bolts, unplugging one lead, and then reversing the process. 1 hour max. This is a true story. Rip off !

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