Superior Automotive

  • 4.8 of 5 stars
1 reviews

10849 Folsom Blvd, Rancho Cordova, CA 95670, us

(916) 638-9963

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jun 03, 2009
The first time I went to this shop was just by chance. My 1994 Lexus LS400 (I LOVE this car) had some sort of large plastic shield on the bottom of the engine area. I was heading to the store and as I passed a bunch of kids, I noticed that they were staring at my car and making comments to each other. I pulled over to the curb, thinking I might have a flat or be leaking fluid of some sort, and saw the plastic shield dragging on the ground. I remembered seeing a repair shop a few blocks away, so I went straight over. The mechanic put the car on the rack on took it up. He showed me that it was just hanging, barely by two bolts. He said I could order a new one from the dealer, but the one I had was just shot and there was no way to repair it, and showed me why it couldn't be fixed. I know that the dealership charges two arms and a leg for any part, so I asked what the options were. He said, "Well you could just throw it away and drive without it until you can afford to replace it." Done deal! He removed the last two bolts while I watched and tossed the shield in his dumpster. I asked what I owed and he told me there was no charge. Problem fixed. No charge. And he didn't try to sell me something I really didn't need right then. A few months later I went back to have them sort out a vibration that was making me crazy. This time I dealt with Randy, the owner. He pointed out that the vibration was not all that bad and we agreed that if I had the radio turned up loud enough, I wouldn't even know the vibration was there. However, he suggested that we put Lex (yes, my car has a name) up on the rack and take a look-see. Sure enough, the driver's side motor-mount was dead. I probably would have just kept turning the radio up louder and louder, until eventually something ugly happened. Randy ordered the part right then and I drove off with the radio blasting. Two days later they called and said the part had arrived. I took Lex in that afternoon. A couple of hours later I was back on the road. The vibration was gone. My wallet was only slightly thinner. And at least for the moment, I still have most of my hearing. I'm a happy camper! I've taken Lex back for a couple of minor items with good results, so I think Randy and his crew deserve a few kind words. They don't have loaner cars, but the light-rail train station and a bus stop are literally right across the street. BTW, the waiting area at Superior Automotive is pleasant and clean and all that, but what I like is that there's a bar just 50 yards away where I can enjoy a cold beer and watch a baseball game while they work on my car. That sure works for me.

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