Firestone Five Star Auto Service

  • 4.9 of 5 stars
7 reviews

13508 Pomerado Rd, Poway, CA 92064, us

(858) 679-2209

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.7/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Jan 04, 2009
I have been a customer for many years when Gary and wife Patricia owned the shop. I was a little hesitant when they sold it, but new owner Tony has years of experience and his service manager, Jim, is terrific. I believe they are honest and competent and treat everyone fairly.
Apr 14, 2004
Fivestar automotive owned and operated by Gary Stern is a place I can go to get good old fashioned personal service. I have always found buying tires a horrible experience mostly because of my lack of knowledge in this area until I met Gary. His common sense approach and wealth of information in this area made me feel confident that I was purchasing the right product for my car. Tires is what brought me in, but I have since learned that they are are experienced in all areas of car repair and have succesfully maintaned and repaired my car for the last 5 years. Try them --- you will like them.
Feb 17, 2006
We are a family run business husband and wife team.We respect all of our customers and do quality work at a resonable fair price.We are very honest and give our customers a choice when it comes to repairing or replacing thier exhaust system.Please give us a call 858-748-4300
Apr 29, 2006
Gary is alway willing to explain things to the customer. Since he is into high-performance cars, I feel very comfortable taking my Corvette and my Scirocco to him, as well as my trucks. No one is more competent than Gary and Five Star is the only service center I trust with my vehicles...he his willing to go the extra mile. I do almost all the work on my vehicles myself, but if a job is beyond my capabilities, the car goes to Five Star.
Apr 02, 2007
  • N/A
Gary and his wife were terrific! Great work always. I only want to say that unfortunately they sold the place in December 06. I found out when I brought my car for some repairs and I met the new owner. The problem I had with my car was still under warranty, so Gary suggested that I take it to the dealer. Since then I never went back, but it seems that the new owner kept all the mechanics Gary had. Thought I would pass this on.
Dec 10, 2008
5 Star Automotive is now owned by Tony, and Jim is his right hand man. I have been doing business with Tony and Jim for about 10 years now when Tony sold his old shop I wondered where I would find an honest mechanic. I was so relieved when I got the call that he had opened another shop in Poway, although it is a drive for me it is well worth it to have them work on my vehicles. I have seen them give customers easy fixes for their vehicles so that they would not have to run up a bill for a mechanic, honest to a tee they are. Everyone I have recommended to take their cars to them have come back more than happy, and thanked me for the recommendation. If you are looking for an honest shop this is the shop to go to.
Aug 06, 2010
These guys are AWESOME! Characters who know their business, talk to you straight, and don't try to sell you something that you don't need. I'd recommend them without any hesitation.

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