Jim's Automotive

  • 4.9 of 5 stars
5 reviews

899 Piney Way, Morro Bay, CA 93442, us

(805) 772-8448

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Reminds you when routine maintenance is needed
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Oct 08, 2003
I have taken my cars (previously had a Toyota) to this place for over 10 years & have always been treated extremely well, & been more than satisfied with both their work & their friendly & helpful attitudes. I highly recommend them.
Sep 24, 2006
The owner is a great guy, but don't ask for Jim he retired years ago.
Feb 13, 2007
I had a check engine light on. They ran the computer scan and found that the forward O2 sensor triggered the code, but it had cleared by itself. Theysaid it could be intermittent or that there may have been a temporary condition that caused it. The charge was about $40,00. The light came on again after about 50 miles. I had them change the sensor at a cost of $340.00 for parts and labor. After 30 miles I got the same light with the same code. They took it in and found a small vacuum hose under the intake manifold was leaking. They put the old O2 sensor back in and refunded the entire amount paid. They did not charge me for the repair to the hose or for another that they replaced at the same time. They said they should have found it the first time if they followed their instincts instead of just going through the VW scan specs. These guys could have easily made up a story and I would have been none the wiser, but they did the right thing and owned up to their oversight. The entire cost to me was the $40.00 they charged me the first time.
Oct 31, 2008
My last visit at Jim's Automotive was very upsetting as I am disabled with very low income and always indicate that I want minimal service to fix a problem and no extras. I counted on them for good work and fair billing, but received a $600 bill and no remedy of the problem. I had already verbally expressed my sentiments regarding my ?97 Eurovan at the the initial visit at their garage on 8/7/08. I explained to them that the vehicle would not ?go? or engage when I first started it each day, and that even when I put the accelerator to the floor there was no movement or just inching along, stuttering and/or seemingly sporadic connection between the gearshift and the engine, but that after it warmed up it was fine for the remainder of the day. I also told them that the engine light had been on for several days. The work estimate was $180. The manager called me later in the day to say that the computer had indicated a number of problems including a couple faulty spark plugs and that fixing the problem would mean replacing all the spark plugs and wires at a cost of approximately $600. I inquired if this was necessary, etc. I reluctantly agreed. The next day when I started the vehicle, the problem was still the same! They asked me to bring it in again. Their garage is in another town and it is very difficult with my illness in having time and in trying to find people who can help me drop off and pick up and leave my vehicle for days that week, but I seemingly had no choice. This time I asked if the mechanic had started the vehicle cold on the previous day to identify the problem better. The answer was no, that he had not, but that the engine light was off... as though that were the problem! I couldn?t believe they didn?t investigate the symptom that I had described by starting the engine first thing in the morning. I had left my van overnight partially for that reason. I told them that I did not think that their diagnostic evaluation was adequate or professional and that I should not have had to pay $600 for work that did not remedy the problem. It may well be that my spark plugs are old, but there are lots of old things in an eleven year old van that I will have to sell soon, but I told them that I could not afford to fix all those things. I simply wanted my car?s engine to start up immediately and to have the problem fixed. Obviously, one brings a vehicle in for repair, not to stop the warning light from coming on. On the second visit, the mechanic explained that there might be a transmission leak or low transmission fluid and the mechanic added some transmission fluid and said that if that did not work, I might have to take it to a transmission specialist. I wish that they had told me this in the beginning instead of wasting my time, because I also explained the problem to a couple people who know something about cars, but are not mechanics. Both of them said quickly and without doubt that I had a transmission problem! Perhaps I described the problem differently?! In light of the circumstances, and to be fair, and since the problem remained and the engine light still went on and off, I wrote a letter asking for a partial refund of the $616 charge so that I might take the Eurovan to a transmission specialist as suggested. To my astonishment, I received a certified letter the next day with a very nice letter and a refund check of $300 which would have covered all labor costs and any retail markup on parts. After all, I did have new spark plugs and wires and a couple other new parts that probably were in pretty bad shape before they were replaced. Ray Hull, the manager, has always been very courteous and patient; also helpful, the mechanic, Thomas (I think). Now I think that they both are special people and should be eligible for "Most Moral Mechanics" of the Year! Thank you Jim's Automotive in Morro Bay, CA and thank you Click and Clack for this forum! Candis Williams, Psy.D., Retired Psychologist
Jun 09, 2011
  • N/A
I parked in a place that damaged the underside of my car. I took the car to Jim's Automotive and they realized that they could repair the damage with a few screws. They did it free. Amazing.

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