Unique Imports Incorporated

  • 3.4 of 5 stars
3 reviews

25800 Jeronimo Rd, Ste 404, Mission Viejo, CA 92691, us

(949) 951-5201

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Guarantees all work for at least 1 month or 1000 miles
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
2.5/5
They are always honest
3.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
3.7/5
The hours of operation are convenient for customers
3.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Nov 07, 2011
May 01, 2003
Okay, so I know it seems crazy to say that I strongly agree with every possible positive comment I could make about this shop, but I really do. I have worked with some real mechanical stinkers, to be technical about it, and I have had no issues with this group. I was incredibly pleased with the work they have done on my 1991 Volkswagen Cabriolet and referred my mother and her 1999 Volkswagen New Beetle to them. She was just as impressed, and was thrilled with the work they did. they often give time estimates and miss them by two or three hours, but this is the only negative I have found. With coolant work, electrical issues, axles and even small concerns including oil changes and headlamp replacements, they have been extremely accomodating, even willing to keep the shop open an extra hour to meet my needs. Don't be fooled by the Volkswagen specialty, though, they work on all makes and models.
May 19, 2011
This is the place you've been looking for. Since finding this shop, I've never considered going anywhere else. I was buying a car out of the newspaper, and it turned out to be the owner. I've wound up buying a number of cars from him as my kids get older, and he's been great at keeping the whole fleet in order. I've recommended him to a number of folks, and all of them have become long-term, satisfied customers. Ask for Chip.

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