South Bay Auto Body & Paint

N/A
1 reviews

627 University Ave, Los Gatos, CA 95110, us

(408) 354-2407

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Website URL: 

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Hours
 
Specialties
Does body work
Loaners
No
Notes
 
They are always honest
N/A
They are competent
N/A
Their repair price is reasonable
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They complete the work in a timely manner
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They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
N/A
They treat male and female customers in the same manner
N/A
They are always honest
N/A
I would use this mechanic again
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I would recommend this mechanic to others
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They fix the problem the first time
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The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
May 13, 2005
  • N/A
The story: today (12 May 2005) I was on my way to pick up my son at a nearby school, and then to go to Santa Cruz, when I turned on to University Avenue heading south, only to feel Something Peculiar in the steering wheel. Easing up my grip, I noticed the car wanted to go sharply right, and suspected a flat on that side. I pulled into a commercial driveway, went to the office and let them know that I had a flat and would call AAA, but I also had to get to my son's school. Luckily, I'd been on the phone to a friend when this happened (earphone!) and she being in the area, came to pick me up to get my son. Mike Goulart, who was behind the counter, tried to help me get the correct number of the towing service, but I needed to call the AAA dispatcher in spite of their client service being down the street. He held onto my keys and my card after my friend arrived to take me off to the school. We came back, but the tow truck and come and gone without calling me, not staying because I wasn't there. Mike alerted me to the presence of the Big O Tires in the next block south. I was thanking him, asking if he were the owner or manager. He said no, the fellow behind him was. I explained the situation, and he said when his employees got back from lunch, one of them could put on the spare to allow me to get down the street. I think it was Mike, and the owner, Jim Malamatenios, who changed the tire, cautioned me not to drive far on the spare, and sent me on my way, safely. While we were at the tire store (where I also purchased a new battery, mine having lost juice the day before after a door was left ajar all night), a strawberry vendor came by, and I bought the flat she was carrying. It dawned on me that while my son would eat most of one basket, I'd actually purchased more than we needed to have, but that the remainder of the flat would be a nice tip. I walked down the street and presented it, but I wanted to thank them further by writing to you guys and letting you spread the news of their willingness to help a distraught, stressed motorist. They kept my day from getting any worse, and I really needed, and appreciated, that.

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