Big Bill's Automotive Repair

  • 4.5 of 5 stars
4 reviews

1715 Abbot Kinney Blvd, Los Angeles, CA 90291, us

(310) 306-6810

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
3.8/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Jan 19, 2000
Hey, Knuckleheads! What kind of questionnaire was that? Of course I'm going to answer in the affirmative to your questions but we are assessing auto mechanics after all. "Big Bill" while maybe not the Ritz Carlton of mechanics,he is certainly the best of the Best Westerns. He operates on a "first come, first serve basis" and customers begin to line up about 7:30 am for his 8 am opening. Bill takes as many cars as he can work on that day. No one comes in after the 8 o'clock opening. You get your back that day in most cases. If the repair is more extensive (and expensive) than Bill predicted, he phones you with the bad news and you decide what to do. If he thinks you can get the job done better (usually electrical), he sends you to a shop which is always reasonable. Bill's honesty is as wide as his waist and they don't call him "big" for any other reason. He is a treasured Venice, CA landmark. And we hold most auto mechanics out here with the same esteem reserved for real estate agents and personal injury lawyers.
Dec 05, 2004
Big Bill's is OK for simple repairs, however my experience with him in diagnosing and repairing a "check engine" problem resulted in further damage to the vehicle after his assurance that it was OK to continue drive while he "borrowed the required diagnostic tools", I don't feel his knowledge of more modern engines is anything like up to date. In my case I eventually took my vehicle to another shop to get the origianl problem fixed at a much higher price that it would have been had it beed addressed in a timely fashon. Bill will keep your older or junker car running forever at reasonable prices, but beware of using him for more complicated repairs. Sorry Bill.
Dec 19, 2001
Big Bill is a rare find. Honest, inexpensive and honest (that was intentional). I highly recommend him and his team, though I will say that they do screw up sometimes. The main difference is that they own up when they screw up, rather than most mechanics who cover up their errors. I don't think he's great with brand new cars -- too high tech -- but he's the man if you have a 5 year-old plus car and don't want to pay high prices for having smoke blown up your ass.
Oct 28, 2010
I have taken my car to Bill's a handful of times now and they are always honest and never make me feel like they are trying to take me for more than the problem is worth. They worked on an electrical problem with my car that was causing it to not start. They fixed the problem, but after a week it was not working again. When I took it back to them and they fixed it, they did not charge me anything. I would have happily paid both times since since the first time they did fix a part that wasn't working anymore and the work they did the second time was not the same problem. I am female and know little about cars, but they definitely have gained my trust and loyalty and I don't feel scared or nervous bringing my car to them.

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