The Service Outlet service Honda/Acura & Toyota/Lexus

  • 4.9 of 5 stars
7 reviews

3340 Mount Diablo Boulevard, Lafayette, CA 94549, us

(925) 283-3133

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.9/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.7/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Sep 23, 1997
There have been several times when they could have charged me a fortune to fix what I thought was a major problem, but turned out to be a minor fix. They are extremely honest and reliable. All of the mechanics have worked for dealers in the past. AWESOME!
Dec 28, 2000
My first visit. I found the shop on this web site, and it had only one review, but it was very positive. In parallel, I called a fellow Honda/Accura owner, a friend, and asked for their recommendation and it was the same one. So I tried them. Very professional. I'm pleased and taking the time to put that here.
Jan 23, 2004
They are courteous and always try to squeeze your repair in. They once made an error on the installation of a timing belt, which resulted in engine damage. However, they retrieved the car (which was a couple of hundred miles from home) provided a loaner car for the duration of the repair and returned the Acura in completely renovated condition. It has been running perfectly since.
Oct 19, 2006
I really like The Honda/Acura Service Outlet. Over the years, they have expanded to other Japanese cars (Lexus, Toyota). I've always found them to be reliable and have never felt like I was being mislead or told that I needed something extra done. For instance, I have 160k miles on my 96 Integra, but I am still running on my stock brake pads. Brian (the service manager) could have easily taken me for my money on the brakes, but have reassured me that the pads are still loaded. Even after I reminded him that I have 160k on the car he says, "Your brakes are still good!" Love that! Brian the service manager seems to remember repeat customers by name, and doesn't hesistate to explain anything. I've never needed them to do any sort of major diagnostic work (knock on wood!), but for everything else, I've taken my car there...regular maintenance, oil changes, had a radiator replaced twice (second time parts where covered under lifetime warranty, paid only for labor). They supposedly use only Honda parts, but I've never asked to see any proof. They are a great service and will even drop you off anywhere within about 5 miles? No matter, I just get dropped off at BART.
Aug 18, 2007
GREAT shop always fair and honest. Could have done extra work a couple of times that was not necessary but only do what is needed. Really nice people. I drive from Antioch to Lafayette for their service!
Aug 30, 2009
I have taken my 1995 Acura (with 48,000 original miles) for 12 years and they have done nothing but the best and honest. I have had routine maintenance, as well as extra services (transmission broke) and they have fixed it all, same day, and just do it and are done. They just call and say 'car is all set, nothing wrong with it'
Sep 04, 2010
Love, LOVE, *LOVE* the Service Outlet! My family (father, mother, siblings, husband, etc.) have been taking our cars to Brian (the service manager) for years. Brian and his crew, are honest, reliable, hard-working,... I could go on and on. As a result, we almost all drive Honda's/Acura's. I won't even consider owning another make of a car, because I don't want to lose out on such a great shop. Each time I bring my car in for regularly scheduled maintenance, everything is tuned up/fixed without incident or further problems. Plus, it seems that I see the same mechanics there each time which provides me peace of mind - I know there's a pretty low turnover rate for mechanics and that speaks volumes. Numerous times, Brian has helped me avoid charges that are not immediate. For example, the automatic lock on the passenger door no longer works. The motor function works (I can hear a 'grinding' noise) but won't lock. I brought this to Brian's attention, and he told me that if I didn't mind reaching over and locking/unlocking the door, there was no need to replace it. He explained that while it was pretty cheap for the part, it would cost a couple hundred to crack open the door. Knowing I don't have a lot of extra cash, he suggested waiting until I was ready to sell/trade it so I wouldn't lose on value! How many shops do you know would encourage you to NOT have work done? Loyalty means more here than just squeezing a few extra bucks out of customers. Brian always explains everything clearly and doesn't hold back on his assessment of the necessary repairs. He's all business, not a real shmoozer or chatty guy - he actually comes across kind of curt sometimes, so when he asks how my folks, husband, etc. (by name) is doing, I know he really is concerned. He's always super patient with my mom (not an easy feat), so he wins points there too. If you are looking for great mechanics and wonderful costumer service, the Service Outlet in Lafayette is your best bet!

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