Best Auto

  • 5.0 of 5 stars
1 reviews

1500 Ronald Ave, Fortuna, CA 95540, us

(707) 725-4227

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 14, 2007
Robert at Best Auto has taken my vehicles whenever I needed something repaired. Even though he does make appointments with customers, the customer can be assured that, if they need something repaired, they can just bring the vehicle to the shop, even though they may not have an appointment. He, and his other mechanics, have always been honest, and repair the vehicles in a very timely manner. The only problems that he may encounter is if the vehicle is in need of a specialized part, which can take delivery time, which is beyond his control, but he will immediately notify the customer if this is the case. If he finds another problem with the vehicle, he notifies the customer quickly, and is honest with the customer as to how critical the repair may be, or if it is something that would be preventative maintenance that may be able to wait a bit longer before repairing. As far as the survey question about the "screw ups", I haven't had personal experience with him "screwing up" any thing on my vehicles. But, I have seen that if a customer isn't completely satisfied with his work, he works with the customer to make it right, on the spot. He tries hard to live up to the quote of, "Do it right the first time." My satisfaction with Best Auto is extremely high. Best Auto was referred to me by another business person, who is a person who is honest and kind, who had experience with several auto repair shops in our local area. This person found Best Auto to really be the best here, and I agree strongly.

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