Lavere's VW and Audi Only

  • 5.0 of 5 stars
1 reviews

1121 Landini Ln, Concord, CA 94520, us

(925) 798-2001

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jan 09, 2009
> Last Christmas (2007) on my way to work my 2001 VW Jetta's check engine light went on and my temperature gauge went really hot. I immediately pulled off the road and turned off my engine. > > Now, my Daddy was a mechanic, so I know how bad an engine that suddenly gets hot is! I was scared, but thankful that I had already dropped my daughter off at daycare and that I was daytime and not pouring rain. I was on a stretch of road that is notorious for lousy cell reception, but thankfully I got a signal and called my Husband Troy at work. He called AAA roadside service, and then drove out to meet me on the roadside. > > As we waited for AAA, we discussed where we should have my car towed to. Since we had recently moved back into the Bay Area, I did not know a good local mechanic. My Dad is deceased, so I couldn't call him either. > > We decided, based on the location of my car, to call the VW dealer and have the car towed there. After a day of my car being at the dealer...they called me to say that my water pump had broken and that because the engine had gotten so hot, that I would need a whole new engine. About $6000 is what they quoted me parts and labor. > > A couple of days before Christmas, and I have an extra $6000 laying around? Yeah right! So the dealer was nice and let me keep my car there for a couple of days over the holiday weekend, and I decided to do some more research and called everyone I knew about mechanics and VWs. Most everyone I talked to (at least 5 repair shops) said that the cost sounded reasonable. Yikes! I need my car for my commute, but I really didn't have the $6000! > > On the Saturday after Christmas, I was still in research mode. I was finding that most repair shops are closed on Saturday. That is when I found in a Google search, Lavere's VW Restoration in Concord. It was a bit far from where I lived, but very close to my work, so I decided to call. I was plesantly surprised when Gary (who I was later to find out is the owner "Gary Lavere" and a complete VW guru) answered the phone on the first ring. I told him what had happened to me and my Jetta, where it was and what the dealer diagnosed and would charge for repair. > > He asked me if they had pulled anything apart yet, and I said no, to my knowledge, they hadn't even taken anything apart to do the diagnosis. He told me that there were other things that could be checked and went into great detail about the plastic water pumps that VW uses, and about how in 30 years restoring and repairing VWs, that he had never seen one not cracked. He said that there was a chance that my engine might not need replacing, but he would have to see. He also said that he would not put a plastic part back in m y car....based on what he knew about JW water pumps, he would replace my pump with a metal Audi pump that would last a heck of alot longer . Gary told me that he had a towing company that he works with and he could arrange to have my car towed to him at about half the price I would pay otherwise. > > Based on my gut and the no nonsense and caring way Gary had about him, I decided to let him tow my car and take a look at it that Monday. > > One day later, Jason (the shop manager) called me and said that I was the luckiest person he knew. That my engine did not need replacing and that they would like to replace my water pump with the metal Audi pump and my battery and that would be it!! He told me $500 to $600 tops for the work and assured me that all would be fine. I had my car back the next morning and over $5000 savings in my pocket! > > Needless to say, I don't bring my Jetta to anyone else for service. Gary, Jason and Jeremy (his lead mechanic) are so incredibly honest, accomodating and just plain good people. I feel so lucky to have found them and count them all among my good friends. > > I am a professional Chef. And in the restaurant business, we know how to take care of those people who take care of us, and you can be sure that Gary and his team will have a lifetime of goodies to show them just how appreciative I am of them and how they always take good care of me and my Jetta! > > > --

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