Engine Works Incorporated

  • 5.0 of 5 stars
4 reviews

1923 Minturn St, Alameda , CA 94501, us

(510) 523-6779

Email: 

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Aug 14, 2008
Eric Quan has been in business for 15 years and was voted number one auto repair shop for 2007 by Alameda Magazine. He was recommended to me by the Big O manager. His diagnosis and timely repairs on my 97 Cherokee were at a very good price. I highly recommend them.
May 05, 2009
Engine Works is a clean, well run, competent local shop. Those we have referred have been unanimous in their praise. When it came time for our venerable 1984 S-10 Blazer (aka the Beige Beast) to get a new clutch, I decided it was more than my aging boat engine mechanic's physique and psyche were up for, so I took it to Eric. The job was done in a timely fashion, the additional necessary work that was revealed in the process was thoroughly explained (and authorization to proceed was obtained in advance!), and there was no surprise about the final bill. Most importantly when a really weird problem came-up at the end, it was solved competently, quickly, and at no charge. Who could have imagined that the exchange resurfaced flywheel from their supplier could be faulty and made the engine shake, rattle, & roll? Eric's crew went through a thoughtful diagnostic procedure, retrieved the original flywheel from their supplier, had it resurfaced, and essentially did the job a second time to make it right. Hence my answers to the "Fix the problem the 1st time" and "Respond well when they screw-up" questions, even though this was clearly not their fault. With that kind of service I can't help but be biased.
Aug 18, 2009
I hesitated to use Engine Works because the exterior of the shop is not impressive, but the two reviews on this page convinced me. The exterior is so-so; the interior of the shop is immaculate. The bad news: Eric found more problems with my 2001 Malibu than I expected. The good news: the car runs like new, and I didn't die in an accident caused by my car dying on a freeway in rush hour traffic. I also appreciated the clear explanation of the problems - done without making me feel like a foolish 60+ year old widow(which I am.)
Dec 02, 2009
Auto Works was recommended by Big O staff, enthusiastically. Eric explained their schedule and diagnostic/repair rates clearly, found a tricky,hidden short in the glovebox, which was causing the slow battery discharge problem, and charged me less than they could have or I expected.

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