Independent Import Care

  • 5.0 of 5 stars
2 reviews

3039 E Thomas Rd, Phoenix, AZ 85016, us

(602) 954-7923

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jul 20, 2006
I told them that I needed front brakes, (they were squeeling) and check out the rear brakes, and do them too if needed. After an hr wait (did not have an appointment), they said they adjusted the hand brake and that the brakes did not need work. That was back around early 90s. I have been a regular customer there since 1988. It;s a 12 mile drive 1 way, but I feel it's worth the inconvience. I have never been disappointed with their servive. They only service Honda and Acura No body repair . Pat MFEMFEM
Feb 08, 2011
I have used Independent since 1987, when I bought my first Honda and despaired of receiving honest service from a dealer. Independent (which is now D&W, but is run by the same mechanics) came recommended by a co-worker, and that proved to be sage advice. I have continued to buy Hondas since then (though my first Honda lasted 16 years until it was totaled by an idiot who hit me at a stop light) because I can take the car and minivan to Independent. They are honest: They don't fix what doesn't need fixing, they recommend against repairs that are not worth the cost, and they will tell you if a cheaper repair will end up costing you more in the long run. They are reliable, conscientious, and good at what they do. They treat you like they want you to be a loyal customer for decades, not like a mark for a quick soaking. I have recommended them to everyone Honda owner I know.

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