Big Two Toyota

  • 4.3 of 5 stars
9 reviews

1250 S Gilbert, Mesa, AZ 85201, us

(888) 230-2262

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.3/5
Their repair price is reasonable
3.6/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
3.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Jan 22, 2004
These guys are dealers, and it looks like dealers don't get much play in your kudos list. But having just returned from a nasty experience with a typical dealer, I thought I should give some credit to an atypical one. The routine when you take your car to a dealer is all too familiar: you bring it in, leave your phone number, wait for the call, authorize the repair, and then wait for The Call. This is the one that happens when the mechanic gets started and suddenly discovers that your car (and possibly you) are at death's door, and something extra MUST be done or the Universe will collapse to a point and kill everyone inside. At this point, you're left with the the choice to believe the mechanic or not, and hope that you can outsmart them. The thing about Big Two that's atypical is that this NEVER HAPPENS. They fix the problem, the whole problem, and nothing but the problem. Whatever their estimate is on that first call is what it costs, and they'll sometimes suggest cheaper alternatives to keep the car running without an expensive repair. They're not the cheapest, though they're not outrageous, especially for a dealer, but the peace of mind is worth the small amount of extra money. If you have a problem that requires the specialized knowledge that a dealer might have, give these guys a try.
Jan 22, 2004
These guys are dealers, and it looks like dealers don't get much play in your kudos list. But having just returned from a nasty experience with a typical dealer, I thought I should give some credit to an atypical one. The routine when you take your car to a dealer is all too familiar: you bring it in, leave your phone number, wait for the call, authorize the repair, and then wait for The Call. This is the one that happens when the mechanic gets started and suddenly discovers that your car (and possibly you) are at death's door, and something extra MUST be done or the Universe will collapse to a point and kill everyone inside. At this point, you're left with the the choice to believe the mechanic or not, and hope that you can outsmart them. The thing about Big Two that's atypical is that this NEVER HAPPENS. They fix the problem, the whole problem, and nothing but the problem. Whatever their estimate is on that first call is what it costs, and they'll sometimes suggest cheaper alternatives to keep the car running without an expensive repair. They're not the cheapest, though they're not outrageous, especially for a dealer, but the peace of mind is worth the small amount of extra money. If you have a problem that requires the specialized knowledge that a dealer might have, give these guys a try.
Jan 22, 2004
These guys are dealers, and it looks like dealers don't get much play in your kudos list. But having just returned from a nasty experience with a typical dealer, I thought I should give some credit to an atypical one. The routine when you take your car to a dealer is all too familiar: you bring it in, leave your phone number, wait for the call, authorize the repair, and then wait for The Call. This is the one that happens when the mechanic gets started and suddenly discovers that your car (and possibly you) are at death's door, and something extra MUST be done or the Universe will collapse to a point and kill everyone inside. At this point, you're left with the the choice to believe the mechanic or not, and hope that you can outsmart them. The thing about Big Two that's atypical is that this NEVER HAPPENS. They fix the problem, the whole problem, and nothing but the problem. Whatever their estimate is on that first call is what it costs, and they'll sometimes suggest cheaper alternatives to keep the car running without an expensive repair. They're not the cheapest, though they're not outrageous, especially for a dealer, but the peace of mind is worth the small amount of extra money. If you have a problem that requires the specialized knowledge that a dealer might have, give these guys a try.
Jan 22, 2004
These guys are dealers, and it looks like dealers don't get much play in your kudos list. But having just returned from a nasty experience with a typical dealer, I thought I should give some credit to an atypical one. The routine when you take your car to a dealer is all too familiar: you bring it in, leave your phone number, wait for the call, authorize the repair, and then wait for The Call. This is the one that happens when the mechanic gets started and suddenly discovers that your car (and possibly you) are at death's door, and something extra MUST be done or the Universe will collapse to a point and kill everyone inside. At this point, you're left with the the choice to believe the mechanic or not, and hope that you can outsmart them. The thing about Big Two that's atypical is that this NEVER HAPPENS. They fix the problem, the whole problem, and nothing but the problem. Whatever their estimate is on that first call is what it costs, and they'll sometimes suggest cheaper alternatives to keep the car running without an expensive repair. They're not the cheapest, though they're not outrageous, especially for a dealer, but the peace of mind is worth the small amount of extra money. If you have a problem that requires the specialized knowledge that a dealer might have, give these guys a try.
Sep 04, 2005
I have purchased two Toyotas from this dealearship and hadd ALL scheduled maintenance and warranty work done there. They have been unfailingly polite and professional and have gone the extra mile to keep me a satisfied customer.
Nov 07, 2011
Jun 08, 2007
We've had our Toyotas serviced at Big Two for over 25 years. Several years ago we stopped using them because of poor service. They made some changes and we returned afdter about two years. Their costs tend to run on the high side but they impress me as honest and competent with service and repairs. We've owned six Toyotas and never bought one from Big Two. Since they service our cars, I've always gone to them first. Each time their sales person would negotiate a deal then roll me over to another who would start explaining why the deal couldn't be done. I hate that tactic so I've walked out. I've told them upfront about my experience each time but it hasn't helped. I have purchased my cars elsewhere without that problem. I like their service department so I come back to Big Two for service.
Nov 07, 2011
Sep 20, 2011
I've been going to Big Two since 1988 when I moved to Mesa. They kept my first Toyota Tercel wagon running until 300,000 miles when it could no longer pass state inspection. I bought my present vehicle, a 2005 Corolla from them in 2005 and was very pleased with the entire procedure. I purchased it from the head of the sales department who even took a picture of my Tercel for me! In my opinion, Big Two is outstanding. Their new facility is farther away, but the drive is worth the trip. The entire staff is friendly and knowledgeable. Shuttle service is provided to one's home and to a local mall if desired. Rental cars are available on the spot. My daughter drives a 2004 Celica and shares my opinion of this shop. We wouldn't take our vehicles anywhere else. Great products and great service for 23 years!

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