Hansel Prestige Imports

  • 2.3 of 5 stars
2 reviews

2800 Corby Ave, Santa Rosa, AL 95407, us

(707) 545-6602

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
4.0/5
Their repair price is reasonable
1.5/5
They complete the work in a timely manner
2.5/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
1.5/5
They treat male and female customers in the same manner
1.0/5
They are always honest
3.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jun 09, 2008
I purchased my Subaru here and the Body Shop is fantastic (quick, friendly, reliable, responsive) but the Service Department is lacking. I have started going elsewhere when possible because they are slow (must leave car for hours just for an oil change and keep car for days on other fix it issues), don't communicate particularly well(other than what is written on the receipt that you get from the cashier who has never seen your car) and I often feel as if I am being treated unfairly as a woman ("Bring it in and we will check the oil level for you to see if there REALLY is a problem..."). They have taken care of a number of small items that were covered by warranty without issue though.
Nov 07, 2011

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